Shipping policy

SHIPPING POLICY

Last updated: 25 October 2026
Koprez is operated by ClickCraft Ventures, Verona, Italy.
All enquiries: support@clickcraftventures.net

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1. SHIPPING COST
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Free worldwide shipping on every order. No minimum spend, no
surcharge at checkout.

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2. PROCESSING TIME
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Orders are prepared and dispatched within 24 hours, Monday to Friday.

  • Orders placed Friday after 14:00 CET, or at the weekend, are
    dispatched the next business day
  • Orders placed on an Italian public holiday go out the following
    business day
  • You receive a tracking number by email at dispatch

Please allow up to 48 hours after dispatch for the first carrier scan
to appear. A number that shows nothing yet is normal and does not mean
the parcel is lost.

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3. DELIVERY TIMES
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Business days, counted from dispatch, not from when you ordered.

  United States                    5 – 12 business days
  Canada                           7 – 15 business days
  United Kingdom & Ireland         7 – 15 business days
  Europe (EU & EEA)                7 – 15 business days
  Australia & New Zealand          8 – 18 business days
  Rest of world                   10 – 21 business days

These are carrier estimates, not guarantees. Customs inspections,
weather, strikes and peak periods such as Black Friday and December
can extend them. We cannot compensate for a delay once a parcel has
left us and is in a carrier's hands.

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4. TRACKING YOUR ORDER
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Track at any time at:
  https://getkoprez.com/pages/track-order

Enter the number from your dispatch email. If that email has not
arrived, check your spam and promotions folders, then email us with
your order number.

Tracking can sit unchanged for several days while a parcel crosses a
border. If nothing has updated for 10 business days, contact us and we
will open a carrier investigation.

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5. WHERE WE SHIP
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We ship worldwide. We cannot ship to:

  • PO boxes in some countries, where the carrier will not deliver
  • Military addresses (APO, FPO, DPO)
  • Countries or regions under trade sanctions or embargo
  • Any address a carrier declines to serve

If we cannot ship to your address we will email you and refund in full
within 2 business days.

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6. ADDRESS ACCURACY
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Check your shipping address carefully before paying. Once a label is
printed we cannot change it.

Email us within 1 hour of ordering if you spot a mistake and we will
try to correct it before dispatch. After dispatch a parcel going to a
wrong address cannot be redirected, and an order returned to us for a
bad address is handled under our Refund Policy.

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7. CHECK YOUR SIZE BEFORE YOU ORDER
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This is a sized garment. Measuring takes twenty seconds and saves you
two weeks of waiting on an exchange.

  • Size guide: getkoprez.com/pages/size-guide
  • Measure your ankle circumference, not your shoe size
  • Measure in the evening, when ankles are largest
  • Between sizes? Go up

If the size is wrong when it arrives, your first exchange is free and
you do not need to send the first brace back. See our Refund Policy.

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8. MULTI-PACK ORDERS
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Multi-packs ship together as one parcel, all in the size you selected
at checkout. We cannot mix sizes within a single pack — if you need
two different sizes, place two orders and email us so we can combine
the shipment.

Larger orders may occasionally arrive in separate parcels with
different tracking numbers. Each is tracked separately and all are
covered by the same policies.

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9. CUSTOMS, DUTIES AND IMPORT TAXES
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Prices shown do not include import duties or taxes.

Parcels shipped outside the European Union may attract customs duties,
VAT, GST or a handling fee set by your own country. Where these apply
they are your responsibility and are payable to your customs authority
or carrier, not to us. We cannot calculate them in advance, cannot
refund them, and cannot mark a parcel as a gift or understate its
value.

A parcel abandoned at customs, or refused because duty was not paid, is
returned or destroyed at the carrier's discretion and is not
refundable.

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10. LOST OR DAMAGED PARCELS
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LOST: if tracking has not moved for 10 business days we open a carrier
investigation. Investigations take up to 10 further business days. If
the parcel is confirmed lost we replace or refund — your choice.

DAMAGED: photograph the packaging and the brace within 48 hours of
delivery and email us. We replace at no cost to you.

MARKED DELIVERED BUT MISSING: contact us within 7 days. We will request
the carrier's proof of delivery and GPS data. We cannot refund a parcel
confirmed delivered to the address you supplied, but we will help you
pursue the carrier.

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11. CONTACT
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ClickCraft Ventures
Verona, Italy
support@clickcraftventures.net
Replies within 1–2 business days, Monday to Friday