Contact information

CONTACT US

We are a small team. One inbox, answered by a person who can actually
sort your problem out.

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EMAIL
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support@clickcraftventures.net

Replies within 1–2 business days, Monday to Friday, 09:00–18:00 CET.
Messages sent at the weekend are answered on Monday.

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WHAT TO INCLUDE
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Give us these and we can usually resolve it in one reply:

  • Your order number (format #1234, in your confirmation email)
  • The email address you used at checkout
  • Your ankle measurement, if it is a sizing question
  • A photo of the brace on your ankle, if the fit is wrong
  • One line on what you need — exchange, refund, or an answer

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PUT THIS IN THE SUBJECT LINE
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  SIZE #1234            Wrong size — free exchange
  CANCEL #1234          Cancel an order (before dispatch)
  TRACKING #1234        Tracking not updating
  DAMAGED #1234         Arrived damaged — attach photos
  REFUND #1234          Start a refund
  SIZING                Pre-purchase sizing question — no order yet
  QUESTION              Any other pre-purchase question

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BEFORE YOU EMAIL
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These answer most messages we get:

  Size guide          getkoprez.com/pages/size-guide
  Track your order    getkoprez.com/pages/track-order
  Safe use            getkoprez.com/pages/safe-use
  FAQ                 getkoprez.com/pages/faq
  Returns & refunds   getkoprez.com/policies/refund-policy
  Shipping times      getkoprez.com/policies/shipping-policy

Tracking has not moved for a few days? That is normal while a parcel
crosses a border. Email us if nothing has changed for 10 business days
and we will open a carrier investigation.

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WHAT WE CAN AND CANNOT HELP WITH
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WE CAN HELP WITH:
  • Which size to order, from your measurement
  • How to fit the straps and how tight they should be
  • What the brace is made of, if you have a textile allergy
  • Orders, tracking, exchanges, refunds, damaged items

WE CANNOT HELP WITH:
  • Whether this brace is right for a medical condition
  • What is causing your ankle or foot pain
  • Whether you should wear compression, if any of the
    contraindications in our Safe Use guide apply to you
  • Anything that amounts to medical advice

We are not clinicians and we are not going to pretend otherwise. For
any of the above, please talk to your doctor, pharmacist or a
physiotherapist. We would rather lose a sale than have you rely on us
for something we are not qualified to answer.

PLEASE DO NOT SEND US MEDICAL INFORMATION. We do not keep health data
on customer records. If you send a diagnosis, a prescription or a
clinical photograph we will delete it.

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IF SOMETHING GOES WRONG WHILE WEARING IT
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Loosen or remove the brace straight away if you get numbness,
tingling, increased pain, a colour change in your toes, or skin that
stays marked after you take it off. Then contact us — we will refund
you.

Get urgent medical attention, and do not rely on this brace, if one
ankle or leg swells suddenly with pain, warmth or redness, if you
cannot bear weight after an injury, or if the ankle looks deformed.

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BUSINESS DETAILS
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ClickCraft Ventures
Verona, Italy
support@clickcraftventures.net

We trade online only. We have no retail counter and no walk-in
address, so please do not send a return to any address you find
online — email us first.

For hygiene reasons we usually do not need worn items back at all.
See our Refund Policy.

VAT / company registration number: [ADD YOURS]

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EU RESPONSIBLE PERSON (GPSR)
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Required for sales to consumers in the European Union under
Regulation (EU) 2023/988:

  [FULL LEGAL NAME]
  [STREET ADDRESS]
  [POSTCODE, CITY, EU MEMBER STATE]
  [EMAIL ADDRESS]

[Fill these from your product documentation before launch and delete
this note.]

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PRODUCT STATUS
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Koprez braces are compression support garments for sport and everyday
wear. They are not medical devices and are not intended to diagnose,
treat, cure or prevent any condition.