Refund policy

REFUND, RETURN & CANCELLATION POLICY

Last updated: 25 October 2026
Koprez is operated by ClickCraft Ventures, Verona, Italy.
All enquiries: support@clickcraftventures.net

─────────────────────────────────────────────
1. 30-DAY GUARANTEE
─────────────────────────────────────────────
You have 30 days from the date your order is delivered to request a
refund for any reason.

Compression is personal. Some people love the feeling and some never
get used to it, and we would rather you found out properly than left
the brace in its pouch. So you may wear it.

To start, email support@clickcraftventures.net with:
  • Your order number
  • Whether you want a REFUND or a SIZE EXCHANGE
  • A photo of the fit, if the problem is sizing

─────────────────────────────────────────────
2. WORN ITEMS — HOW WE HANDLE HYGIENE
─────────────────────────────────────────────
This product is worn next to the skin, so a returned brace cannot be
resold, cleaned and resold, or donated.

  • WORN ITEM, REFUND REQUESTED — we refund you and ask you NOT to
    post it back. Keep it or dispose of it. There is nothing to
    return and no return postage to pay
  • UNWORN ITEM, PACKAGING INTACT — return it if you prefer, but it
    is not necessary. The refund is the same either way
  • FAULTY ITEM — send a photo. We refund or replace and never ask
    for the item back

Please do not post anything to us unless we have specifically asked
you to and given you an address. Parcels arriving without a return
authorisation cannot be matched to an order.

─────────────────────────────────────────────
3. FREE SIZE EXCHANGE
─────────────────────────────────────────────
Sizing is the most common reason people get in touch, so we have made
it simple.

  • Email us a photo of the brace on your ankle and your measurement
  • We ship the correct size free of charge
  • You do not need to return the first one on a first exchange
  • One free exchange per order; after that normal refund terms apply

If you are between two sizes, go up. The straps take up slack easily.
A brace that is too small leads to overtightening, which is
uncomfortable and the one genuine risk with compression.

─────────────────────────────────────────────
4. WHAT WE CANNOT ACCEPT
─────────────────────────────────────────────
  • Requests made more than 30 days after delivery
  • Items damaged by machine washing, tumble drying, bleach or
    fabric softener, contrary to the care instructions
  • Items cut, sewn, re-strapped or otherwise modified
  • Items lost after we delivered to the address you supplied
  • Orders abandoned at customs or refused because duty was unpaid

─────────────────────────────────────────────
5. HOW REFUNDS ARE PAID
─────────────────────────────────────────────
Refunds are issued to the original payment method only. We cannot
refund to a different card, account or person.

  • We process the refund within 2 business days of approving it
  • Your bank or card issuer then takes 3 to 10 business days to
    post it to your statement
  • Original shipping charges are refunded in full on faulty or
    incorrect items

If 10 business days pass after our confirmation email and you still
see nothing, email us with your order number and we will send proof
of refund for your bank.

─────────────────────────────────────────────
6. YOUR STATUTORY RIGHTS — EU, EEA & UK
─────────────────────────────────────────────
Nothing in this policy reduces the rights you have by law. Where our
terms and the law differ, the law wins.

RIGHT OF WITHDRAWAL — 14 DAYS
If you are a consumer in the EU, EEA or UK you may withdraw from the
contract within 14 days of receiving the goods, without giving any
reason. Tell us by any clear statement — email is enough — or use the
model form in section 9.

  • We refund within 14 days of being told, and refund the price plus
    standard outbound delivery
  • On a statutory withdrawal, return postage is normally yours.
    For hygiene reasons we will usually waive the return entirely on
    this product and refund without asking for it back
  • We may reduce the refund for handling beyond what is needed to
    examine the goods

Our 30-day guarantee in section 1 is more generous than this and
applies in addition to it.

LEGAL GUARANTEE OF CONFORMITY — 2 YEARS
Under EU Directive 2019/771 and, in the UK, the Consumer Rights Act
2015, goods must match their description and be fit for purpose. If
they are not, you are entitled to repair, replacement, a price
reduction or a refund. In the EU this right lasts two years from
delivery. It is free of charge and separate from anything we offer
voluntarily.

Italian consumers may also use the ODR platform at
ec.europa.eu/consumers/odr

─────────────────────────────────────────────
7. ORDER CANCELLATION
─────────────────────────────────────────────
BEFORE DISPATCH — we cancel and refund in full. We usually dispatch
within 24 hours on business days, so email as soon as you can and put
CANCEL plus your order number in the subject line.

AFTER DISPATCH — we cannot recall a parcel in transit. Refuse delivery
or accept it and refund under section 1.

CANCELLED BY US — we may cancel and refund in full if a size is out of
stock, if a price was listed in error, if we cannot ship to your
address, or if we believe an order is fraudulent. You will be told by
email the same day.

─────────────────────────────────────────────
8. LOST, DELAYED AND DAMAGED PARCELS
─────────────────────────────────────────────
NOT ARRIVED: if tracking has not updated for 10 business days, email
us and we will open a carrier investigation. If the parcel is
confirmed lost we replace or refund — your choice.

DAMAGED IN TRANSIT: photograph the packaging and the brace within 48
hours of delivery and email us. We replace at no cost.

WRONG ADDRESS: if a parcel is returned because the address you gave
was incomplete or wrong, we refund the item price less the actual
shipping cost incurred, or re-ship once you pay postage again.

CUSTOMS: we cannot refund import duties or taxes charged by your
country, and an order abandoned at customs is not refundable.

─────────────────────────────────────────────
9. MODEL WITHDRAWAL FORM (EU / UK)
─────────────────────────────────────────────
Complete and return this form only if you wish to withdraw from the
contract. You are not obliged to use it.

  To: ClickCraft Ventures, support@clickcraftventures.net

  I hereby give notice that I withdraw from my contract of sale of
  the following goods:

  Ordered on / received on: ______________________
  Order number: __________________________________
  Name: __________________________________________
  Address: _______________________________________
  Signature (only if sent on paper): _____________
  Date: __________________________________________

─────────────────────────────────────────────
10. CONTACT
─────────────────────────────────────────────
ClickCraft Ventures
Verona, Italy
support@clickcraftventures.net
Replies within 1–2 business days, Monday to Friday